Support
Frequently asked questions
billing
How do we pay?
Online through the billing portal, against an invoice. Invoices, payments and receipts are all in your account.
Do you issue GST invoices?
Yes. Add your GSTIN and billing address and invoices are issued with the correct tax breakdown.
Can we turn off auto-renewal?
Yes, from the billing portal. You are reminded before a renewal either way.
pricing
How does pricing work?
Each plan has a monthly price and a set of limits - students, staff, courses, batches, branches and storage. You move up a plan when you outgrow the limits, not on a fixed contract.
What happens if we exceed a limit?
You are warned as you approach it and told which limit is close. Nothing is deleted; you either upgrade or add capacity.
Can we change plans later?
Yes. Upgrades apply immediately. Downgrades apply at the next renewal so you are not cut off mid-term, and you are warned if your current usage exceeds the smaller plan.
Are there setup fees?
Only where a plan lists one. It is shown on the pricing page rather than added at checkout.
product
What kind of institutes is this built for?
Coaching institutes, computer training institutes, tuition centres and multi-branch training groups. Anywhere you enrol students into batches, take attendance, collect fees and test people.
Can we use only some of the modules?
Yes. Modules are enabled per plan, and what you do not use stays out of the way. Students, attendance and fees are the core most institutes start with.
Does it work across multiple branches?
Yes. Branches, their batches and their staff are separated, and reporting rolls up across all of them.
Can students and parents log in?
Students get a portal for timetable, attendance, fees, homework, results and study material. Parents follow attendance, fees and results.
security
Where is our data kept?
Each institute has its own database rather than sharing rows in a common one, so one institute's data is never mixed with another's.
Who can see what?
Roles and permissions decide it, and faculty are further limited to the batches they actually teach.
support
How do we get help?
Through the contact form, and from inside your admin panel. Higher plans include a faster response target.
Do you help us move our existing data in?
Yes - students, courses, batches and fee records can be imported. Ask on a demo call and we will look at what you have.
trial
Is there a free trial?
Yes. The trial length is shown on each plan. You get a working institute with your own subdomain, not a sandbox.
What happens when the trial ends?
Your data stays. The account moves to a limited state until a plan is started, so nothing is lost while you decide.